Refund policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. Do remember, You will have to send it back via any Currier service.

If the product is damaged, we will refund both of the delivery charges.

Also, we are not responsible for size issue. You will have to send them item back on your own expense. Only the amount of articles will be refunded. Do remember, colour can be slightly different because of studio lighting. In case of return due to slight colour difference or you dont like the articles, DC will not be refunded.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need to let us know within 2 hours that you wanna return it. 


To start a return, you can contact us at hkjbyzainab@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hkjbyzainab@gmail.com. You can also contact us on our instagram for returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We do offer refund to our customers, if the product is damaged. If the product is not damaged and you still retuning for some other reason, you will have to bare the Delivery Charges. So, you may have to visit our exchange policies. And for more detail reach us out at hkjbyzainab@gmail.com